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Terms and conditions

 

Credit Card Policy

  • This restaurant requires credit card details to secure any booking

  • Should you wish to cancel your reservation, please inform us 24 hours (or 72 hours from 16th November- 31st December bookings) prior to your reservation to avoid a late cancellation or no show charge of £30 per person.

  • All credit card information will be processed securely. No-shows or cancellations less than 24h (or 72 hours from 16th November - 31st December) notice in advance will be subject to a charge of £30 per person.

  • Terms and conditions also apply in cases of sickness and COVID

Special Day

( Mother's Day, Father's Day, Valentine's Day ) 

Cancellation terms for key dates are as follows :

  • We require deposit of £30 per head for groups of 6 or more

  • Credit card for groups of 1- 5 guests

  • 72 hours notice of cancellation ( inc. sickness, Covid, travel delays etc. ) 

  • Bookings on key dates are not transferrable and cannot be moved with less than 72 hours notice . 

Market menu & Afternoon Tea

  • Is available on request
  • only up to 12 people
  • Please be aware Market Menu is not available from 15th November, Afternoon Tea from 1st December  

Group Bookings

Should you wish to make a reservation for 13+ or more guests, please contact us on our reservations number:

  • 0203 3713 120 or

Corporate Card

Corporate card holders can enjoy a 10% discount upon every visit with us for breakfast, lunch, dinner and even drinks at ROAST Bar!

 

Whether it’s a business lunch, catching up over coffee or dinner with your colleagues, enjoy your visit with the benefit of access to the best available table as well as a 10% discount.

 

ROAST corporate cards belong to your company, so everyone can benefit, either bring the physical card along with you or quote your card number upon booking.

 

Corporate card holders will be among the first to hear about our special event, promotions and menus!

  • 10% discount will be on food and beverage only.

  • Not valid in conjunction with any other offer. This offer is not valid in December or on key dates including Valentine’s Day and Mother’s Day.

  • ROAST reserves the right to remove this discount at any time. 

Cakeage

Plating fees for cakes are £6.50 per person. We can arrange for bespoke cakes with 48hours notice.

Corkage

Corkage fees for wine are £29 per bottle

Allergens

We strive to accommodate diners with all dietary requirements.
Information relating to the allergen content of all our menus is available on request.

Payment

You can use any of the payment types listed below to pay in our restaurant:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

Deposit Policy

  • This restaurant requires a deposit to secure any booking for groups of 13 or more

  • T&C subject to contract

Return Policy

  • Please note the return times, which apply from the time of the booking, are as follows:

  • 1 hour 30 minutes for parties of up to 2;

  • 2 hours for parties of up to 6;

  • 2 hours 30 minutes for parties of 7+.

  • We do our best to accommodate late arrivals and your table will be held for 15 minutes from your booking time, but may be reallocated should you arrive after this time.

2-4-1 Market Menu

  • Available every Monday-Tuesday-Wednesday until 23rd March 
  • The 2 for 1 applies only to the food menu , drinks and bottomless options will be charged per person 

  • Only groups up to 8 guests can be booked 

  • Card details required to secure bookings of 4 guests and above 

  • Should you wish to cancel your reservation, please inform us 24 hours prior to your reservation to avoid a late cancellation or no show charge of £30 per person.

  • Terms and conditions also apply in cases of sickness and COVID

Vouchers

BLACK FRIDAY VOUCHERS 2022

All vouchers purchase on Black Friday week are valid from 1st January 2023 till 31st December 2023.

Every voucher is valid for 12 months after purchase.

  • Gift cards are valid for 12 months from the date of purchase. It is not possible to extend the gift card beyond the stated 12 month validity period. Vouchers not used within this time will be forfeited with no entitlement to refund or exchange.

  • All gift cards bookings must be booked in advance, and the gift card unique redemption code must be quoted at the time of booking. The original gift card must be presented by the bearer on arrival at the restaurant to redeem it. No photocopies will be accepted.

  • Gift cards cannot be used on certain holidays such as Christmas Day or New Year’s Day or certain promotional days such as Valentine’s Day or Mother’s Day. Please ask when booking.

  • Gift cards can be redeemed against all or part of a purchase of food and drink in the restaurant or bar.

  • Gift card cannot be exchanged for cash. Whole monetary vouchers can only be used for a single transaction. Please note no cash or change can be given if the bill total is less than the value of the gift card.

  • Vouchers are not transferable, refundable in cash or replaceable if lost, destroyed or stolen.

  • Reservations are subject to availability, at our discretion. Please call the telephone number 020 3371 3120 to make your reservation. Purchase of a voucher is not a guarantee of a reservation.

  • Items ordered in addition to the gift card and the applicable discretionary service charges / gratuities are not included in the price of the gift card.

  • The company reserves the right to amend these terms and conditions without prior notice.

  • Voucher or giftcard cannot be redeemed against tasting menu experiences.

Cancellation policy

  • Guest cancellations of meal experiences and monetary voucher bookings are subject to the cancellation policy of that restaurant; guests may be charged a cancellation fee.  Where a voucher has not been used due to the cancellation of a booking, the voucher remains valid until used or expired.

  • Experience vouchers cancelled by customers less than 48 hours before a booked experience day shall be forfeited with no right to refund or exchange.

  • In the unlikely event a booked gift card, or experience day is cancelled by the company the experience voucher shall remain valid and the company will make every endeavour to rebook the experience day at a mutually convenient time within the next 12 months.  Where a booking cannot be re-arranged the experience voucher can be used in exchange for goods and services up to the face value of the voucher at Roast Restaurant (this will be subject to the voucher expiry date and reservation at the restaurant).

  • The company cannot be held liable for any travel or accommodation costs in relation to a cancellation and experience day vouchers that are no rebooked or exchanges for goods and service shall be forfeited.

click here for GiftPro T&C

Credit Card Policy Afternoon Tea

  • This restaurant requires credit card details to secure any booking

  • Should you wish to cancel your reservation, please inform us 24 hours (or 72 hours from 16th November- 31st December bookings) prior to your reservation to avoid a late cancellation or no show charge of £30 per person.

  • Reservation can be moved once only, and this must be with more than 24 hours notice. Should you wish to move or cancel you booking with less than 24 hours’ notice, you will be charged the standard cancellation fee.

  • All credit card information will be processed securely. No-shows or cancellations less than 24h (or 72 hours from 16th November - 31st December) notice in advance will be subject to a charge of £30 per person.

  • A gluten-free vegan vegetarian alternatives available upon request at least 72 hours prior to the booking. Please state dietary requirements upon booking or call us on 020 33713120.

Win Your meal back - Instagram

  • This offer is open to all guests 18 years and over 

  • The winner will have to supply proof of payment at ROAST Restaurant and we will track back on our system before a voucher will be issued.

  • If no proof of payment is supplied and is no possible to track back on our system no voucher will be issued and reward will be cancelled.

  • Booking to redeem the voucher is subject to availability

  • Management decision on any disagreements or discussions regarding the offer is final

  • This offer is non transferable

  • ROAST reserves the right to remove this offer at any time.

Birthday Offer 

  • This offer is open to all guests 18 years and over 

  • This offer can only be used once per year

  • This offer is only available to the recipient of the email

  • This offer must be used in the month shown in the email

  • This offer can not be used in conjunction with any other offers, such as the market menu

  • This offer entitles the holder to 20% off their final bill for the table

  • If the email recipient brings three or more guests with them they are entitled to a complimentary bottle of prosecco worth £45

  • Both offers are for a maximum of 12 people

  • The bottle of prosecco offer is subject to availability

  • To redeem the birthday offers, the recipient must show their email to their waiter when ordering or when asking for the final bill

  • To redeem the offer guests must have two or more courses

  • If a guest can not produce their email to show then the offer is void

  • If a guest shows their email offer before or after the period of time stated then the offer is void

  • Roast Restaurant reserve the right to change or remove this offer without notice

  • Management decision on any disagreements or discussions regarding the offer is final

  • This offer is non transferable