General Terms & Conditions

The purchased vouchers are valid for 12 months from the date of sale. If it is not used within this time will be forfeited with no entitlement to refund or exchange. It is not possible to extend the voucher beyond the stated 12 month validity period.
All vouchers must be booked in advance.
These vouchers cannot be used on certain holidays such as Christmas Day or New Year’s Day or certain promotional days like Valentine’s Day or Mother’s Day. Please ask when booking.
Reservations are subject to availability, at our discretion. Please call the telephone number 0203 0066 111 to make your reservation. Purchase of a voucher is not a guarantee of a reservation.
Purchases made with vouchers are not refundable in cash.
This voucher is not transferable, refundable in cash or replaceable if lost, destroyed or stolen.
A voucher must be presented by the bearer on arrival (printed or via smart phone) at the restaurant and must be mentioned when booking.
Vouchers purchased for experiences can be exchanged for the experience detailed on the voucher or for goods and services up to the value of that experience.  Items ordered in addition to the experience and the applicable discretionary service charges / gratuities are not included in the price of experience vouchers.
The voucher you have purchased includes 20% VAT and 12.5% service charge.
This voucher can only be used for a single transaction; any remaining amount is not exchangeable for cash or another voucher and will be automatically forfeited.
The company reserves the right to amend these terms and conditions without prior notice.
Experience Terms & Conditions

Borough Foodie Tour and Market Lunch vouchers can only be booked on a Thursday, Friday or Saturday subject to availability. A 7 day notice must be given and we can accommodate a maximum of 6 adults. Should you have children in your party, we permit 1 child per adult.
Cocktail Making vouchers can only be booked on a Thursday, Friday or Saturday subject to availability. A 7 day notice must be given. A maximum of 6 adults can share this experience at one give time.
Breakfast of Champions, British Sharing Experience, Full British Experience and Wellington Experience is available Monday – Saturday only and subject to availability. A 24 hour notice must be given. A maximum of 6 adults can share these experiences at one give time.
CANCELLATION POLICY

Guest cancellations of meal experiences and monetary voucher bookings are subject to the cancellation policy of that restaurant; guests may be charged a cancellation fee.  Where a voucher has not been used due to the cancellation of a booking, the voucher remains valid until used or expired.

Experience vouchers cancelled by customers less than 48 hours before a booked experience day shall be forfeited with no right to refund or exchange.

In the unlikely event a booked experience day is cancelled by the company the experience voucher shall remain valid and the company will make every endeavour to rebook the experience day at a mutually convenient time within the next 12 months.  Where a booking cannot be re-arranged the experience voucher can be used in exchange for goods and services up to the face value of the voucher at Roast Restaurant (subject to voucher expiry and reservation at the restaurant).

The company cannot be held liable for any travel or accommodation costs in relation to a cancellation and experience day vouchers that are no rebooked or exchanges for goods and service shall be forfeited.